1. A clear agreement before work begins
Your quotation should identify the deliverables, exclusions, number of pages or designs, client-supplied content, revision allowance, proposed schedule, payment milestones, taxes where applicable, and any third-party charges. Please review and accept it in writing before work starts. A signed quotation or a clear written acceptance by the authorised client contact records that agreement. Browsing this website or asking for an estimate does not place an order.
Project-specific terms agreed in writing take precedence over these general terms where lawful. Changes to a confirmed quotation require both parties’ written agreement.
2. Payment and public activation
Any advance and milestone amounts will be stated in your quotation. No standard advance percentage is imposed by this page.
We provide the agreed private preview or review materials for your approval. Public launch, website activation on the agreed live domain, and final handover of the newly commissioned deliverables take place only after the approved work is ready and the full project balance and approved additional charges have cleared. A payment screenshot, pending transfer or uncollected cheque is not cleared payment.
For domains or hosting newly purchased by MAX EFEX for this project, the agreed registration records, account access and transfer arrangements will be confirmed in the quotation and completed as part of the paid handover, subject to provider transfer rules. We do not take ownership of client-supplied domains or use an unrelated, fully paid project as security for another debt. A disputed invoice does not authorise deletion of client data or disabling unrelated settled work.
3. Custom website and integration charges
Custom website charges vary with requirements, design complexity, page count, content, product volume, user roles, integrations, data migration, testing and ongoing support. Online stores, payments, bookings, applications, connected AI services, dashboards and other custom features are included only when expressly listed in the quotation. A feature shown in a demonstration or discussed in an enquiry is not automatically part of every package.
We will provide a written estimate for extra work and obtain your approval before beginning that work. Relevant third-party subscriptions and usage charges will be identified separately.
4. Content, feedback and revisions
Please supply accurate text, images, business details and approvals, and ensure that you have permission to use the materials you provide. Let us know about any regulated or sensitive content requirements before work begins. Do not send passwords or payment-card information through the public website chat.
The quotation defines the included concepts and revision rounds. Requests that change the agreed scope, introduce new features or require further rounds will be estimated separately and charged only after written approval. We will identify necessary timetable changes rather than treat silence as approval. Delayed content or feedback may require a revised schedule, which we will discuss with you.
5. Optional content-update plans
Content-update plans are separate from the initial website build unless your quotation expressly includes one. You may request a monthly, six-monthly or yearly plan.
| Plan | Price | Scope |
|---|
| Monthly updates | Quotation required | Included tasks, volume and turnaround agreed in writing |
| Six-month update plan | Quotation required | Included tasks, volume and turnaround agreed in writing |
| Yearly update plan | Quotation required | Included tasks, volume and turnaround agreed in writing |
Your plan quotation will state its start/end dates, billing frequency, included updates, request process, any limits or rollover, response expectations and cancellation arrangement. New pages, redesigns, integrations and significant development are separately quoted unless included. There is no automatic paid renewal or new charge without the renewal arrangement being clearly agreed with you. A content-update plan does not include domain or hosting renewal unless stated.
6. Domain, hosting and renewals
The published website packages include one year of domain and hosting, subject to the package scope and domain availability. The quotation records the provider, included term, renewal date, registrant details, account access and what is covered. Later domain, hosting, email, certificate, plugin, subscription and other provider charges are payable separately unless expressly included in a plan. Actual renewal prices depend on the domain extension (for example .co.in, .in, .com or .store), the selected hosting and support plan, and the provider’s then-current rates. We will give you a written renewal quotation before renewal; there is no single fixed renewal price for every domain or plan.
Where MAX EFEX manages a renewal, we will send a reasonable advance notice to your recorded contact details and explain the charges, deadline and likely effect of non-renewal. Please keep those details current and approve/pay the renewal in time. A provider may suspend or expire an unpaid service under its own terms. We will explain practical options and use reasonable efforts to help with restoration or transfer; availability and recovery depend on the provider. We do not automatically delete your content because a notice was missed, and any studio-controlled suspension for unpaid ongoing services will be preceded by reasonable notice and an opportunity to resolve the issue, except where an urgent security or legal reason requires immediate action.
7. Third-party services and handover
Domains, hosting platforms, payment providers, business listings, fonts, stock media, software and other third-party resources have their own terms and licences. Approval, verification, availability and fees may be controlled by those providers. We will identify the material third-party dependencies agreed for your project. Provider limitations do not remove our responsibility for the work we agree to perform.
Your quotation will state the rights granted in custom work and the source files or account access included at final handover. Client-supplied materials remain the client’s; third-party materials remain subject to their licences; our pre-existing reusable tools and materials are not sold exclusively unless expressly agreed. The project should have an appropriate licence to use any retained components needed to operate the delivered work. Portfolio use of confidential or unpublished client material requires permission.
8. Cancellation and fair settlement
Either party may request cancellation in writing. We will identify the work completed, the relevant approved charges and any non-recoverable third-party commitments reasonably incurred for the project. No charge is imposed merely as a punishment for cancellation, and we will take reasonable steps to avoid unnecessary further costs.
Any balance due or refund of unused advance will be calculated against that itemised settlement and applicable law. There is no blanket “all payments are non-refundable” rule. If the issue concerns a defect, service failure or other breach, statutory remedies and any entitlement to correction, refund or compensation remain available. We will agree the practical handover of paid deliverables and client materials in the settlement, subject to lawful licence and provider restrictions.
9. Support and resolving problems
The quotation identifies any included post-launch support period, the supported features and how to request assistance. Paid ongoing work is covered by the agreed plan. Report an issue with sufficient details so we can investigate and propose a reasonable response. We will distinguish defects in the agreed work from new requirements; correction of an issue is not automatically treated as a paid change request.
We do not promise a particular search ranking, sales result, uninterrupted third-party service, universal protection against every security threat, or a response time that has not been expressly agreed. This does not exclude liability or remedies that the law does not allow us to exclude. The studio and client should each maintain the backups and account-security measures agreed in the quotation.
10. Questions and disputes
Please raise a billing or service concern at maxefexgraphics@gmail.com, mediamaxefex@gmail.com, or +91 99616 99196. We will first try to resolve the matter in good faith using the quotation, approvals and project records. This process does not prevent either party from approaching a court, consumer commission or other competent statutory authority or from taking urgent action where appropriate.
Indian law applies, subject to any mandatory legal protections and the authority of the forum with lawful jurisdiction. No term requires a client to waive a statutory complaint or use only a forum that would otherwise lack jurisdiction.
11. Future changes
This version is dated 10 November 2026. Updated website terms apply prospectively to new orders or renewals accepted on those terms. Existing agreed scope, prices and rights are not changed retrospectively by editing this page; any project variation must be agreed in writing.